1. Purpose

This Acceptable Use Policy (“Policy”) establishes the rules and standards governing the use of our website, applications, platforms, products, services, infrastructure, and related systems (“Services”).

The purpose of this Policy is to protect our users, business, infrastructure, partners, and third parties from unlawful, abusive, fraudulent, harmful, or disruptive activities.

By accessing or using the Services, you agree to comply with this Policy.

2. Prohibited Uses

You must not use the Services to conduct, facilitate, promote, distribute, or support any activity that is unlawful, fraudulent, abusive, malicious, or harmful.

2.1 Illegal Activities

• Violate applicable laws or regulations.
• Facilitate criminal activity.
• Distribute stolen or unauthorized information.
• Impersonate individuals, businesses, organizations, or authorities for fraud.
• Circumvent legally required restrictions.

2.2 Fraud and Deception

• Phishing or credential theft.
• Fake websites or deceptive login pages.
• Identity theft or impersonation.
• Payment fraud or unauthorized transactions.
• Investment, financial, employment, or business scams.
• Fake reviews, fake accounts, or misleading representations.
• Tricking users into providing passwords, OTPs, payment information, or confidential information.

2.3 Malware and Harmful Software

You may not use the Services to create, distribute, host, transmit, or deploy:

• Viruses.
• Worms.
• Trojans.
• Ransomware.
• Spyware.
• Keyloggers.
• Botnets.
• Malicious scripts.
• Destructive code.
• Other software designed to compromise systems or devices.

2.4 Unauthorized Access and Security Abuse

• Attempt unauthorized access to accounts, servers, networks, databases, APIs, or systems.
• Circumvent authentication or security mechanisms.
• Exploit vulnerabilities without authorization.
• Conduct unauthorized penetration testing.
• Scan or probe systems for vulnerabilities without permission.
• Interfere with another user's account or service.
• Obtain another person's credentials without authorization.

2.5 Network and Infrastructure Abuse

• Denial-of-service or distributed denial-of-service attacks.
• Excessive or abusive automated traffic.
• Overloading servers, APIs, databases, or network resources.
• Unauthorized proxies or traffic relays.
• Attacking or disrupting third-party infrastructure.
• Circumventing bandwidth, storage, rate, or usage restrictions.

2.6 Spam and Unsolicited Communications

• Bulk unsolicited email.
• Unsolicited SMS campaigns.
• Unsolicited messaging campaigns.
• Automated abuse of communication platforms.
• Purchased or harvested mailing lists used without authorization.
• Repeated unwanted communications intended to harass or deceive recipients.

2.7 Intellectual Property Abuse

• Knowingly infringing copyrights, trademarks, patents, or other intellectual property rights.
• Distributing pirated software, movies, music, books, or other copyrighted material.
• Hosting unauthorized copies of protected content.
• Circumventing digital rights management or technical protection measures.
• Misrepresenting ownership or authorization of intellectual property.

3. Harmful or Abusive Content

You may not use the Services to create, host, distribute, or promote content that:

• Encourages serious violence or criminal activity.
• Facilitates exploitation or abuse.
• Contains malicious instructions intended to harm people or systems.
• Deliberately targets individuals with harassment or threats.
• Facilitates fraud, scams, or deception.
• Exposes private or confidential information without authorization.

We may restrict or remove content that presents a significant legal, security, safety, or operational risk.

4. Privacy and Personal Information

Users must handle personal information responsibly.

• Do not collect personal information through deceptive means.
• Do not obtain sensitive information without appropriate authorization.
• Do not publish private information belonging to another person without authorization.
• Do not sell or misuse confidential information.
• Do not facilitate identity theft or privacy violations.

Users are responsible for complying with applicable privacy and data-protection laws when processing personal information.

5. Abuse Reporting

Anyone may report suspected abuse involving our Services.

Reports should provide sufficient information, including where applicable:

• Affected website, account, URL, IP address, or service.
• Description of the suspected violation.
• Relevant dates and times.
• Supporting evidence.
• Reporter contact information.
• Applicable legal or regulatory reference.

Reports should be submitted through our designated abuse or support channel.

Abuse Contact: support@wbz.co.in

6. Abuse Investigation

When we receive an abuse report, we may conduct an investigation based on the circumstances.

1. Review the reported content or activity.
2. Examine relevant account or service information.
3. Review technical logs and security signals.
4. Contact the affected user.
5. Request additional evidence.
6. Assess applicable laws, regulations, contracts, and policies.
7. Determine the appropriate enforcement action.

7. Emergency Action

We may take immediate action without prior notice when we reasonably believe continued activity presents:

• An immediate security threat.
• A serious risk of fraud.
• A risk of significant harm.
• A material risk to our infrastructure.
• A legal or regulatory requirement for immediate action.
• A risk of substantial disruption to the Services.

Emergency actions may include temporary suspension, disabling access, restricting traffic, blocking content, or taking a service offline.

8. Takedown Workflow

Step 1 — Report Received

We receive an abuse, legal, security, or policy complaint.

Step 2 — Initial Review

We assess whether the complaint appears credible and falls within the scope of this Policy.

Step 3 — Investigation

We review relevant information and determine whether a violation has occurred or appears likely to be occurring.

Step 4 — User Notification

Where reasonably appropriate, we may notify the affected user and provide an opportunity to respond.

Notification may be withheld where:

• Immediate action is required.
• Doing so could compromise an investigation.
• A law-enforcement or regulatory authority requests confidentiality.
• The activity creates an immediate security or safety risk.

Step 5 — Enforcement

• Remove or disable access to content.
• Restrict a specific feature.
• Rate-limit activity.
• Suspend an account or service.
• Require corrective action.
• Terminate an account.
• Block associated infrastructure.
• Report suspected unlawful activity where required or permitted by law.

Step 6 — Resolution

We may restore access when the underlying issue has been resolved and we determine that continued access is appropriate.

9. Suspension Rules

We may temporarily or permanently suspend an account or service for violations of this Policy.

9.1 Warning or Corrective Action

• Warning.
• Request for corrective action.
• Request to remove specific content.
• Temporary restrictions.

9.2 Temporary Suspension

• Serious but potentially remediable violations.
• Ongoing investigations.
• Repeated violations.
• Operational or security risks.
• Immediate containment requirements.

9.3 Immediate Suspension

We may immediately suspend access where we reasonably believe an account is being used for:

• Fraud.
• Phishing.
• Malware distribution.
• Credential theft.
• Cyberattacks.
• Significant spam abuse.
• Illegal activity.
• Serious security violations.
• Activities placing users or infrastructure at substantial risk.

9.4 Permanent Termination

We may permanently terminate an account or service where:

• The violation is severe.
• The user repeatedly violates this Policy.
• The user attempts to evade previous enforcement.
• The account is primarily used for prohibited activity.
• Continued service presents unacceptable legal, security, financial, or operational risk.

10. Repeat Offenders

Repeated violations may result in progressively stronger enforcement.

1. Warning.
2. Temporary restrictions.
3. Account suspension.
4. Account termination.
5. Restriction of related accounts or infrastructure where reasonably necessary.

11. Circumvention of Enforcement

Users may not attempt to bypass enforcement actions by:

• Creating replacement accounts.
• Using another person's account.
• Changing domains or infrastructure to continue prohibited activity.
• Manipulating account information.
• Using technical methods to circumvent restrictions.
• Transferring prohibited activity to another account or service.

12. Appeals

Users whose accounts or services have been restricted or suspended may request a review where an appeal process is available.

An appeal should include:

• Account or service identification.
• The action being appealed.
• Relevant circumstances.
• Evidence supporting the appeal.
• Steps taken to correct the alleged violation.

We may review the available information and determine whether enforcement should be maintained, modified, or reversed.

13. Law Enforcement and Legal Requests

We may cooperate with valid legal requests, court orders, regulatory requirements, and law-enforcement investigations as required or permitted by applicable law.

Where legally permitted, we may notify affected users of relevant requests.

We may preserve relevant information where legally required or reasonably necessary for security, fraud prevention, dispute resolution, or legal compliance.

14. False or Malicious Reports

Abuse reporting mechanisms must not be intentionally misused.

• False abuse reports.
• Fraudulent legal complaints.
• Fabricated evidence.
• Malicious reports intended to disrupt another user's service.
• Repeated knowingly false complaints.

We may take appropriate action against individuals who deliberately misuse the reporting process.

15. User Responsibility

Users are responsible for:

• Securing their accounts.
• Protecting authentication credentials.
• Maintaining appropriate security controls.
• Monitoring activity conducted through their accounts.
• Complying with applicable laws and this Policy.
• Promptly reporting suspected unauthorized access or abuse.

16. Third-Party Services

Our Services may integrate with third-party platforms, APIs, payment providers, hosting providers, communication services, or other external services.

Users must comply with the applicable policies and terms of those third parties.

17. Policy Enforcement

We reserve the right to determine, in our reasonable discretion, whether an activity violates this Policy.

Enforcement decisions may consider:

• Severity of the activity.
• Potential harm.
• User intent.
• Previous violations.
• Duration of the activity.
• Available evidence.
• Applicable legal requirements.
• Security and operational risks.

18. Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our Services, technology, security practices, legal requirements, or business operations.

The updated version will be published through our Services with a revised “Last Updated” date.

19. Contact

For questions, abuse reports, or policy-related concerns, contact WBZ.